Platypus Automations LLC builds AI-powered lead response and reputation automation systems for local service businesses. This policy explains how we handle contact information collected through our services and through websites we build and manage on behalf of our clients.
When a customer interacts with a business that uses our platform — by calling, submitting a form, or completing a service — they may receive automated SMS messages on behalf of that business. Message types include missed call follow-ups, service status updates, review requests, approval requests, and seasonal service reminders. Message frequency varies based on service activity.
Recipients can reply STOP at any time to opt out of future messages. No further texts will be sent to anyone who has opted out. We do not use this system to send unsolicited promotional messages.
When a caller places an inbound call to a business phone number managed by Platypus Automations LLC, they may receive an automated follow-up SMS on behalf of that business. By initiating the call, the caller provides consent to receive this message. Reply STOP at any time to opt out. Message and data rates may apply. Text messaging originator opt-in data and consent will not be shared with any third parties. Customers who have completed a service transaction may also receive follow-up messages related to that service. By providing contact information during a service transaction, customers consent to receive these messages.
Contact forms on websites built and managed by Platypus Automations may collect your name, phone number, email address, and message content. This information is passed directly to the business whose website you are contacting and is used solely to respond to your inquiry.
We do not sell, rent, or share form submission data with any third parties outside of the client business that owns the form.
We do not sell contact information — ever. Data collected through our client automation workflows exists only to facilitate direct communication between a client business and their customers. We do not build marketing profiles, cross-sell data between clients, or retain customer data after a client's engagement with us ends.
Questions about this privacy policy can be directed to tim@platypusautomations.com. We will respond within a reasonable timeframe.